Returns and Exchanges

We want every part of your travel experience to feel seamless – including returns.
If something’s not quite right, our Returns & Exchanges process is here to help.

📦 How to Start a Return

For most products, you can begin a return or exchange using our online portal:

👉 Start a Return or Exchange

You'll just need your order number and the email address used at checkout.

🧥 Clothing Returns

You can return or exchange travel wear within 30 days of delivery as long as it's:

• Unworn, unwashed, and in original condition
• Tags still attached 
• Returned in original packaging

Return shipping is at the customer’s expense, unless the item is faulty.

👜 Bags, Backpacks & Accessories

Returns for totes, backpacks, and small travel accessories are accepted within 14 days of delivery, if items are:

• Unused and in original condition

• Returned with tags and packaging

🧳 Luggage & Suitcases

Due to the size and nature of luggage, returns are handled on a case-by-case basis.

If your suitcase arrives damaged or faulty, please contact us directly with:

• Your order number
• A clear description of the issue
• Supporting photos (if applicable)

📧 Email: info@lussobound.com.au

🛠 Warranty Overview

• Clothing: 30-day warranty against manufacturing faults
• Bags & Accessories: 6-month warranty
• Luggage: 5yr Warranty covers material or manufacturing faults (not airline damage)

🚫 What’s Not Covered:

• Normal wear and tear
• Damage from misuse or accidents
• Final sale or clearance items

• Items returned outside the policy timeframe

🔁 Exchanges

Need a different size or colour? You can request an exchange through the return portal — just follow the prompts after entering your order details.