Shipping and Returns Policy

Effective Date: 

At Lussobound, we are committed to providing a seamless shopping experience. Please review our Shipping and Returns Policy to understand how we handle orders, deliveries, and returns.

Shipping Policy

1. Shipping Rates and Times

  • Standard Shipping: Orders are processed within [1-3 business days] and typically delivered within [5-10 business days], depending on your location.
  • Express Shipping: Available at an additional cost, with delivery in [2-5 business days].
  • Shipping rates vary based on location and shipping method selected at checkout.

2. International Shipping

  • At this time, we’re focused on delivering a seamless experience within Australia only. We look forward to expanding internationally soon—stay tuned!

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can track your order through our website or the shipping carrier’s portal.

4. Lost or Delayed Shipments

  • If your package is delayed or lost, please contact us at info@lussobound.com.au. We will work with the carrier to resolve the issue promptly.

Returns and Refunds Policy

1. Eligibility for Returns

  • Items can be returned within 30 days of delivery for exchange or a store credit.
  • To be eligible, items must be unused, in their original packaging, and include all accessories and tags.
  • Sale items or customized products are not eligible for returns unless defective.
  • Refunds are issued only in the case of faulty or damaged goods.

2. Return Process

  • Email us at info@lussobound.com.au with your order number and reason for the return.
  • We will provide a return authorization and shipping instructions.
  1. Ship the item back to us at your expense.

  2. Once received and inspected, we will process your refund or exchange.

3. Refunds

  • Refunds are issued only in the case of faulty or damaged goods.
  • Refunds are processed within 7-10 business days of receiving the returned item.
  • Refunds will be credited back to your original payment method.

4. Defective or Damaged Items

  • If your item arrives damaged or defective -

    Every Lussobound item is carefully checked before dispatch, but in the unlikely event your order arrives with visible damage, it may have occurred in transit.

    Should this happen, please get in touch with us within 24 hours of delivery so we can assist you promptly. Timely notification is essential to help us lodge a claim with the courier and ensure a smooth resolution.

    If your item has a fault that falls under our warranty, you’ll find everything you need on our Warranty page. We're committed to making sure your travel essentials meet the high standards you expect from Lussobound.

  • Once we’ve assessed the situation, we’ll organise the most appropriate solution—whether that’s a replacement, refund, or another form of support—at no extra charge.

5. Exchanges

  • If you need a different size or model, we offer exchanges subject to product availability.

Everyday pieces, styled on repeat.